My research focuses on the development and diffusion of information technology (IT). Within this area, I have concentrated on the operation and implementation of IT. I study how IT changes users' behaviour in internet-enabled environments – both traditional internet computing environments as well as mobile computing environments.
A related research focus is IT service engineering, including the study of IT service innovation and the study of how service productivity influences customers' perceptions. I investigate how firms' dynamic capabilities and users' social factors enable a firm's IT service innovations.
Furthermore, I have a separate research emphasis on the social and economic consequences of IT in which I have investigated the business value of IT and strategic alignment. In these areas, I utilize various text mining techniques in order to investigate how the value of IT is perceived and influences business performance.
Selected Journal Publications (Complete List of Publications)
Song, J., Kim, J., Jones, D., Baker, J. and Chin, W., "Application Discoverability and User Satisfaction in Mobile Application Stores: An Environmental Psychology Perspective," Decision Support Systems, (59), 2014, pp. 37-51.
Baker, J., Jones, D., Cao, Q., and Song, J., "Conceptualizing the Dynamic Strategic Alignment Competency," Journal of the Association for Information Systems, (12:4), 2011, 299-322.
Zahedi, F. M., and Song, J. "Do Websites Change Customers' Beliefs? A Study of Belief Revision in E-Commerce," Information & Management, (46:2), 2009, pp. 125-137.
Zahedi, M., and Song, J., "Dynamics of Trust Revision: Using Health Infomediary," Journal of Management Information Systems, (24:4), 2008, pp. 225-248.
Song, J. and Zahedi, F. M. "Web Customers' Trust Formation in Health Infomediaries," Decision Support Systems, (43:2), 2007, pp. 390-407.
Song, J., Jones, D., and Gudigantala, N. "The Effect of Incorporating Compensatory Choice Strategies in Web-based Consumer Decision Support Systems," Decision Support Systems, (43:2), 2007, pp. 359-374.
Song, J., and Zahedi, F. M., "Internet Market Strategy: Determinants and Implications," Information & Management, (43:2), 2006, pp. 222-238.
Song, J., and Zahedi, F. M., "A Theoretical Approach to Web Design in E-Commerce: Belief Reinforcement Model," Management Science, (51:8), 2005, pp. 1219-1235.
Zahedi, F. M., Van Pelt, W., and Song, J.,"A Conceptual Framework for International Cultural and Individual Factors in Web-Document Design," IEEE Transactions on Professional Communication, 44(2), 2001, pp. 1-21, the Winner of "Rudolph R. Joenk, Jr. Award " for the Best Paper in the IEEE Transactions on Professional Communication in 2001.